Updates to online and phone payment services

Due to Columbia Utilities updating its billing software, the online and phone payment services were reset. Please note the following:

ONLINE       computer icon

  • All utility customers will need to re-sign up for this service.Have your utility bill close by so you can enter your account number to gain access
    • Include all digits in your account number, including the zeros, without a dash.
      • For example, you need to enter: 0000XXXX0000XXX
      • If you have a bill from the old billing system, you might need to add some leading zeros so the first part of the account number has 8 digits and portion after the dash has 7 digits.

Continue to the Online Payment Portal

PHONE    phone icon

  • To make a payment by phone, please call 1-844-234-0641 or 573-874-7694
  • Have your utility bill close by so you can enter your account number to gain access
    • You will need to include all the digits on your account number, including the zeros, without a dash.
      • For example, you need to enter: 0000XXXX0000XXX