Payment Options

    Automatic Bill Pay

    Once activated, your utility bill amount will be automatically deducted from your bank account 20 days after the bill date, allowing the customer time to review and contact Utility Customer Service with any questions.  

    Pay Online

    • Have your utility bill close by so you can enter your account number to gain access.  You will need to include all digits in your account number, including the zeros, without a dash.  
    • You should be entering 15 digits – no dash.  Example: 0000XXXX0000XXX

    Pay by Phone

    Toll free: (844) 234-0641

    Local: (573) 874-7694

    • Call our automated phone system by using either number above.  Have your utility bill close by so you can enter your account number to gain access.  You will need to include all the digits on your account number, including the zeros, without a dash.  
    • You should be entering 15 digits.  Example: 0000XXXX0000XXX 

    Pay by Mail

    Send payments to:

    Utility Customer Service
    P.O. Box 1676
    Columbia, MO 65205

    Pay in Person

    Walk In

    Walk-up windows are located at Utility Customer Service Office: 701 E Broadway.

    Drive Thru 

    Drive-up windows are located on the north side of Utility Customer Service Office: 701 E Broadway.

    You must have your bill in order to use this location.  If you do not have your bill, please park and come inside.

    Drop Off 

    A drop box is located on the north side of the Utility Customer Service Office at: 701 E Broadway.

    Payments may also be dropped off at the Customer Service Center inside:

    Gerbes grocery stores (all locations)

    Schnucks grocery store, Forum Blvd

     

    City drop boxes may be used to make payments on utility bills, parking violations, home energy loans and any other City of Columbia invoices.