*The City of Columbia accepts only VISA and MasterCard. We are unable to accept other credit cards at this time.
Once activated, your utility bill amount will be automatically deducted from your bank account 20 days after the bill date, allowing the customer time to review and contact Utility Customer Service with any questions.
- Have your utility bill close by so you can enter your account number to gain access. You will need to include all digits in your account number, including the zeros, without a dash.
- You should be entering 15 digits – no dash. Example: 0000XXXX0000XXX
Pay by Phone
Toll free: (844) 234-0641
Local: (573) 874-7694
- Call our automated phone system by using either number above. Have your utility bill close by so you can enter your account number to gain access. You will need to include all the digits on your account number, including the zeros, without a dash.
- You should be entering 15 digits. Example: 0000XXXX0000XXX
Pay by Mail
Send payments to:
Utility Customer Service
P.O. Box 1676
Columbia, MO 65205
Pay in Person
Walk-up windows are located at Utility Customer Service Office: 701 E Broadway.
Drive-up windows are located on the north side of Utility Customer Service Office: 701 E Broadway.
You must have your bill in order to use this location. If you do not have your bill, please park and come inside.
A drop box is located on the north side of the Utility Customer Service Office at: 701 E Broadway.
Payments may also be dropped off at the Customer Service Center inside:
Gerbes grocery stores (all locations)
Schnucks grocery store, Forum Blvd
City drop boxes may be used to make payments on utility bills, parking violations, home energy loans and any other City of Columbia invoices.