Online Account and Payment Options

*The City of Columbia accepts only VISA, MasterCard, Discover and American Express. We are unable to accept other credit cards at this time.

opens in a new windowOnline — My Utility Bill Online Pay

  • e-Billing
  • Account overview
  • Online bill pay
    • Make one-time payments with your Visa, MasterCard, Discover card or eChecks
  • Update contact information
  • Compare usage history from month to month
  • Access billing history
  • See transaction history
  • Sign up/change or stop automatic bank drafting (see more information below)
  • Set up a new service, transfer current services to a new address and terminate existing services
  • View account information for multiple locations for your single customer number

    Visit to register


    Pay by Phone —24/7 Automated IVR System

    Toll free: (844) 234-0641
    Local: (573) 874-7694

    • Must have your City of Columbia Utility customer and account number from your utility bill
    • Enter your customer number, followed by the pound (#) key – e.g. 00123456#
    • Enter your account number followed by the pound (#) key – e.g. 0067890#
    • It will then ask you to verify the information entered is correct. If correct continue to follow the prompts to complete your payment

    Pay by Mail — *Please do not mail cash payments*



    City of Columbia
    ATTN: Finance Department
    P.O. Box 1676
    Columbia, MO 65205

    Overnight/Express Mail

    City of Columbia
    ATTN: Treasury Management
    701 E. Broadway
    Columbia, MO 65201


    Pay in Person


    City Hall is located at 701 E Broadway, and the front entrance is at the corner of 8th & Broadway. Our lobby is open from 8:00 a.m. – 5:00 p.m. Monday – Friday. Customers may drop off their payment at City Hall, or see a Cashier for payment and receipt. Customers need to visit the front desk to be checked in and will be routed to the first available cashier. We accept personal/business checks, money orders, cashiers checks, cash, and all card types in our lobby. 


    The Drive-Thru/Drive-up windows are open 7:30 a.m. to 5:30 p.m., Monday – Friday and are located on the North side of City Hall, 701 E. Broadway. Turn right (south) on 8th street from Walnut, and turn right (west) down the alley behind City Hall. For safety purposes, please do not use the drive-thru without a vehicle. We accept check, money order, cashiers checks, cash, and all card types in our drive-thru.

    Please have your bill, or your account number available. To ensure fast service, we have a limit of 3 payments per customer transaction. 

    Drop Off

    Secured drop off is available using the orange drop off collection box in the Utility Cashiers drive-thru alley (directions listed above). 

    City drop boxes may be used to make payments on utility bills, parking violations, home energy loans and any other City of Columbia invoices. Please be sure to notate what account your payment is for to ensure it is processed appropriately. 

    Other Community Partner Locations

    Payments may also be made at the Customer Service Center inside: 

    • Gerbes Grocery stores (all locations)
    • Hyvee grocery store (all locations)
    • Schnucks grocery store on Forum Boulevard

    Please allow up to 3 business days for payments made in this method to post to your utility account and keep your receipt for your transaction.

    Automatic Bank Drafting

    The City of Columbia offers automatic bank drafting form a checking or savings account for all regular, reccuring bills. Automatic bank drafting is the easiest and most secure way to ensure your bills are paid on time and to the right account. 

    Once set up, your amount due will draw from your account on the due date (or next business day for weekends/holidays) and your utility bill will indicate “Automatic Bank Draft” versus “Total Amount Due.”

    Set up your Bank Drafting from MyUtilityBill (registration information above).

    Please allow up to 30 days for any stop or change requests to your bank drafting. Making additional payments may not prevent a bank draft from occurring if you are a Budget Billing Customer, or if the payment was not made in enough time prior to the bank drafting file being sent to the bank.