Frequently Asked Questions

Utility billing questions can be directed to Utility Customer Services.

 

Utility Account Questions:

Can I get my water and electricity turned on during the weekend?
No, new service connections are not performed after hours or weekends. Please request services before 3:00 p.m. to have them turned on the next business day during business hours or same day for a fee.

Can I get my water or electricity turned off during the weekend?

No, shut-offs and disconnects require one day notice. If you contact our office on Friday, the utilities will not be disconnected until the following Monday.

How many days do I have to pay my utility bill?

Your utility bill is due 20 days from the billing date. If your bill is not paid within this 20 day grace period, your account will be charged 1.5% of the delinquent balance.

When are past due notices sent out?

If you have not paid within 23 days from the billing date, a past due notice will be mailed to you. You then have 5 working days to pay before you are subject to be disconnected.

What are the fees for disconnection?

If a  delinquent account is on the shut-off list, the following charges apply:

Residential:

  • $30 Disconnect fee, applies when a worker is dispatched to disconnect the customer’s water or electric service for nonpayment, whether it was physically disconnected or not.   
  • $60 After Hours Reconnect fee, when water or electric service is reconnected outside of normal business hours of the Water & Light Utility.

All other customers:

  • $100 Disconnect fee, applies when a worker is dispatched to disconnect the customer’s water or electric service for nonpayment, whether it was physically disconnected or not.  
  • $100.00 After Hours Reconnect fee, when water or electric service is reconnected outside of normal business hours of the Water & Light Utility.

What should I do if I think my utility bill is too high?

Contact a Utility Customer Service Representative at 573.874.7380

If the water usage is significantly higher than average, the Customer Service Representative will send a leak check request to the Water Utility. If a leak has occurred, the customer can request the bill be adjusted. Customer account will be credited for one half the amount over your average usage.

If electricity usage is in question, the meter will be re-read. You will then be referred to the Energy Audit Dept.