Citizen Survey Results 2016

2016 City of Columbia Citizen Survey

The City of Columbia conducted its eighth DirectionFinder survey during the winter of 2016. The City’s first DirectionFinder survey was conducted in the spring of 2003. The purpose of this survey was to assist the City in its on-going effort to identify and respond to resident concerns while also assessing citizen satisfaction with the delivery of major city services, helping determine priorities for the community and measuring strategic performance.

The survey packet, which included a cover letter, the seven-page survey and a postage paid return envelope, was mailed to a random sample of households in the City of Columbia. The cover letter explained the purpose of the survey and encouraged residents to return their surveys via mail or online. Approximately 10 days after the surveys were mailed, residents who received the survey were also contacted by phone. Those who indicated that they had not returned the survey were given the option of completing it by phone. Of the households that received a survey, a total of 960 completed the survey. This includes responses in Strategic Plan Focus Neighborhoods. 

To view the 2016 Citizen Survey as one document, click the image below (appendices not included in full report-  files are at the bottom of this page). Below the image, the document has been broken out into sections for easier navigation and more manageable file sizes.

 
2016 survey in PDF format
Citizen Survey 2016 – full report

            (Large file)

opens in a new windowExecutive Summary

opens in a new windowExecutive Summary

opens in a new windowCharts and Graphs with Trends

opens in a new windowCharts and Graphs with Trends

opens in a new windowBenchmarking Data

opens in a new windowBenchmarking Data

  opens in a new windowImportance Satisfaction Analysis

opens in a new windowImportance Satisfaction Analysis

  opens in a new windowTabular Data

opens in a new windowTabular Data

  opens in a new windowSurvey Instrument

opens in a new windowSurvey Instrument

opens in a new windowAppendix A - Crosstabular Data by Ward

opens in a new windowAppendix A – Crosstabular Data by Ward

opens in a new windowAppendix B - Crosstabular Data by Race and Ethnicity

opens in a new windowAppendix B – Crosstabular Data by
Race and Ethnicity

 

opens in a new windowAppendix C - Crosstabular Data by Household Income

opens in a new windowAppendix C – Crosstabular Data by Household Income

 

opens in a new windowAppendix D - Crosstabular Data by College Students, Age of Respondent and Gender

opens in a new windowAppendix D – Crosstabular Data by College Students, Age of Respondent and Gender

 

opens in a new windowAppendix E - Crosstabular Data by Neighborhood

opens in a new windowAppendix E – Crosstabular Data by Neighborhood

 

opens in a new windowAppendix F - GIS Maps

opens in a new windowAppendix F – GIS Maps

 

opens in a new windowAppendix G - Non-Random Tabular Results

opens in a new windowAppendix G – Non-Random Tabular Results