Operational Excellence

High-level service from engaged employees – How can we improve workforce performance, engagement and satisfaction?  

Objectives

  • Increase the City of Columbia’s ability to recognize and address bias in its operations.
  • Increase City employee engagement and satisfaction by 3 percent.
  • Develop a baseline of Continuous Improvement (CI) opportunities in 2016.
  • Increase percentage of citizens who know who to contact for City services by 6 percent by 2019.
  • Accredit as many departments as possible.

City’s Contact Center connects people with answers

One of the goals of the 2016-2019 Strategic Plan operational excellence team is to increase the percentage of citizens who know who to contact for City services by 6 percent by 2019. To make citizen contact with the City of Columbia as simple and direct … Continue reading City’s Contact Center connects people with answers