Operational Excellence

High-level service from engaged employees – How can we improve workforce performance, engagement and satisfaction?  


  • Increase the City of Columbia’s ability to recognize and address bias in its operations.
  • Increase City employee engagement and satisfaction by 3 percent.
  • Develop a baseline of Continuous Improvement (CI) opportunities in 2016.
  • Increase percentage of citizens who know who to contact for City services by 6 percent by 2019.
  • Accredit as many departments as possible.

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