A gate arm entry system is in use at all six city parking garage locations: Fifth and Walnut, Eighth and Walnut (Plaza), 10th and Cherry, Sixth and Cherry, Eighth and Cherry and Short Street. The gate arm system allows for more payment options and the ability to pay at either a walk-up machine or directly at the exit.
| Parking Rates | Enforcement hours | accepted payments |
|---|---|---|
| Monday – Friday |
|
Process
Occupancy signs have been installed at the entrance of each garage. These signs will let customers know whether hourly parking is available, or if it is full and only permit parking is allowed.
- Upon first pulling into the garage, the gate arm will be lowered. Once a customer presses the button and pulls a ticket, the gate arm will rise. Hourly parkers may only park in spots designated as “hourly” during enforcement hours.
- When leaving the garage, customers may either pay at a walk-up machine or at the exit gate arm.
- At a walk-up machine, customers must scan their ticket for the machine to determine the total amount due. Once they pay using their preferred payment method, customers will have 15 minutes to exit the garage. Customers must have exact change when paying cash, as the machines do not provide change. Customers should keep the ticket pulled at the entry machine and scan it at the exit machine for the gate arm to rise.
- If paying directly at the exit machine, customers may pull up to the exit machine, scan their ticket, pay the amount due using their preferred payment method and exit the garage once the gate arm rises. The exit machines do not accept cash.
Permit holder
Permit holders should ensure the hang tag is visible in the vehicle’s windshield. Drivers will need to slow down at the entry or exit arms and allow the gate arms system to recognize the hang tag after which the arm will rise automatically. There may be a brief one-second delay for this to occur, which means the motorist may have to come to a brief stop before the gate arms rise.
A Hard Pass Back system will be implemented for all permit holders. Hard Pass Back means the gate arms system tracks the entry and exit of all permit holders sequentially. Therefore, permits cannot exit a garage without first entering and vice versa. Under this system, we highly discourage sharing permits with other users as the true permit holder may have to pay for parking when leaving the garage if the permit has already been used by someone else to leave the garage.
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