Columbia's 2018 Citizen Survey results now available online

(COLUMBIA, MO) - The results from Columbia's 2018 Citizen Survey are now available on the City's website, CoMo.gov. The survey shows that residents generally have a positive perception of Columbia with 79 percent of respondents saying they are satisfied with the overall quality of life in the city, an increase of 5 percent from last year.

City of Columbia Civic Relations Officer Toni Messina said that survey responses are a snapshot of citizen views and a good way to capture opinions from the general public.  

"We greatly value the input of our residents. This type of feedback helps City staff and City Council to have an inside view of the opinions of community members. The results show us what’s working and what needs improvement to make Columbia the best place to live, work, learn and play," Messina said.

The survey was conducted in fall 2018 by ETC Institute. Surveys were sent to a randomly selected sample of households within the city. Responses were collected from 941 households, which also included responses in the Strategic Plan Focus Neighborhoods. The survey serves as a tool for the City of Columbia to identify and respond to resident concerns and assess citizen satisfaction and community priorities.

The major categories of City services that residents thought were most important for the
City to provide were public safety services, the condition of City streets, City utility
services (water, electric and sewer) and solid waste services. These were also rated as
the top four most important City services in the 2017 survey.

ETC Institute representatives will present the results to the City Council on Monday, Feb. 4. To see results and all appendices, visit CoMo.gov/Survey-Results/Citizen-Survey-Results-2018.